| Features | Basic | Standard | Pro |
|---|---|---|---|
| Day to Day User IT Support -
Remote (PC/Laptop/Printer/Scanner) | Up To 25 Users | Upto 50 users | Upto 100 users |
| Day to Day User IT Support -
On Site per month | No | 2 / month | 5 / month |
| Server Health Monitoring &
Troubleshooting | 1 | 5 | 20 |
| Firewall Health Monitoring &
Troubleshooting | 1 | 3 | 10 |
| Network Monitoring | No | Yes | Yes |
| Continuous monitoring of business applications | No | No | Yes |
| Daily Backup | No | Yes | Yes |
| Monthly Backup | Yes | Yes | Yes |
| Basic Cloud Monitoring
(Availability / Health Monitoring) | Yes | Yes | Yes |
| Detailed Cloud Monitoring | No | Yes | Yes |
| Custom Cloud Monitoring | No | No | Yes |
| Security Scans and Patching
(Monthly Basis) | Yes | Yes | Yes |
| Security Scans and Patching
(Weekly Basis) | No | No | Yes |
| Profound Infrastructure monitoring (Bottleneck troubleshooting, Application performance monitoring) | No | No | Yes |
| Proactive security monitoring of abnormal activities | No | No | Yes |
| Backup Data Retention*
(up to 1 TB) | 7 Days | 14 Days | 30 Days |
| Enable Near Zero Downtime: Automated failover, Disaster recovery | No | No | Yes |
| Price per month | AED 1499 | AED 2999 | AED 5999 |
Any site visits above the package will be charged at AED 300 / 3 hours and is capped at AED 700 per day
Storage charges for backup is to be borne by the customer
We do have an enterprise package too. Contact us if you have more than 100 users and a more complex environment